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The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud. Our website contains full details of Norfolk County Council’s Data Protection Policy
Data protection officer
Norfolk County Council appoints a data protection officer who coordinates Data Protection across the Council and can be contacted by writing to:
The Data Protection Officer
Norfolk County Council
Norfolk Record Office
The Archive Centre
What information we collect
If you are a user with general public and anonymous access the Norfolk County Council website does not store or capture personal information, but merely logs the user’s IP address that is automatically recognised by the web server.
We collect information from visitors to the Norfolk County Council website in four ways:
- Requests for information or services via email and online forms
- Feedback via an online form
- Feedback via an optional online survey
- Behaviour on our website via cookies
We use Google Analytics and Site Core, which anonymously tracks things like numbers of visits/visitors/pageviews to our website, popular pages, customer journeys, and what browser or device people are using. It does not collect any personal information about the individual user. This enables us to monitor the performance of the website, ensure it can be used by everybody, and to deliver relevant and timely information to users.
Cookies are small files stored on your device that help us to separate your browsing behaviour from other people’s browsing behaviour. We use this information to analyse how our website is accessed and interacted with, and used to help provide a better experience in the future.
We also use Google Analytics remarketing cookies; these allows us to show advertisements to users on other websites, based on your behaviour on our website.
You can disable cookies in your browser’s settings, or alternatively you can opt-out of Google cookies here.
Telecommunications Regulations 2000
Communications with Norfolk County Council (including online transactions) may be subject to monitoring and recording only for purposes permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.
You can ask for information or request services in five ways: by requests and questions sent by online forms, email, phone, post or in person. You can make comments and give us your feedback in the same way.
If you send an email or complete a form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.
After we have replied to you, the Customer Service Centre will keep a record of your message for one year. Any queries which have been forwarded to other departments for a response may be kept for longer, but always in accordance with Norfolk County Council’s data protection policy.
Content published on our website (including on our Norfolk Directory) is public-facing, and can be shared via email or social networking sites using the functionality provided on the site. This type of content sharing is permitted as the information is being bookmarked or linked, and not adapted or altered.
Customer website feedback
Customers can give us feedback about our website, online information and transactions, using either by contacting us via a web form (see ‘Contacting us’ above), or the online feedback facility (Govmetric).
GovMetric provides an optional feedback facility which customer can access from the bottom corner of any page on our website, and then rate and give feedback on that page. Contact details are optional, and are only used to contact the person about their feedback at their request. The results are processed by ROL Solutions Ltd (who act on behalf of GovMetric) and are accessed by the Customer Services team at Norfolk County Council. Neither Norfolk County Council nor the service providers pass any personal information to anyone else.
The information provided is used to build an overall picture of the general locations of people who use the website (ie via postcode) and their experiences so we can make our website usable and useful to all our visitors.
Access to your information and contacting Norfolk County Council
Phone: 0344 800 8020
Norfolk County Council
Norwich NR1 2HD